Refund policy

Stylavie Return and Refund Policy for German Customers

At Stylavie, your satisfaction is our top priority. We aim to ensure that your shopping experience is as smooth as possible. Below are the details of our return and refund policy for our valued customers in Germany:

Return Policy

  • Return Window: You have 30 days from the date of your order to return items.

  • Condition of Items: The items must be returned in their original condition—unworn, unused, with tags attached, and in the original packaging.

  • Video Requirement: To ensure a smooth return process, please record a detailed video while unpacking the item for the first time. This video will serve as evidence in case of any issues with the product.

How to Return an Item

  1. Contact Us: Email us at support@stylavie.shop to initiate your return.

  2. Return Approval: If your return is approved, we will send you instructions on where and how to return the item.

  3. Return Shipping: Stylavie covers the cost of return shipping, so you won’t incur any charges for this.

  4. Unauthorized Returns: Please note that items sent back without prior approval will not be accepted.

Damaged or Incorrect Items

  • Inspection: We recommend inspecting your order immediately upon arrival.

  • Report Issues: If you receive a damaged, defective, or incorrect item, please contact us right away at support@stylavie.shop. We’ll review the issue and resolve it promptly.

Exchanges

If you would like to exchange an item, the quickest method is to:

  1. Return the original item.

  2. Place a new order for the item you wish to receive. Once your return is processed, you can complete your new purchase.

Refunds

  • Refund Processing: After receiving and inspecting your returned item, we will notify you about the status of your refund.

  • Refund Timeframe: Approved refunds will be processed to your original payment method within 10 business days.

  • Bank Processing: Please allow extra time for your bank or credit card provider to reflect the refund.

  • No Refund after 15 Days: If more than 15 business days have passed since your refund was approved and you haven’t received it, contact us at support@stylavie.shop.

Contact Us

If you have any questions or need further assistance, don’t hesitate to get in touch. We are here to support you!

  • Email: support@stylavie.shop

  • Phone: +49 15510 690084

Thank you for choosing Stylavie. We truly value your trust and are committed to providing you with the best possible service with every purchase.